DELIVERY
Dispatch times: please allow up to 10 days* for standard UK delivery.
Subject to payment and stock availability.
We will let you know your dispatch time via email.
Please get in touch if you have any queries.
*PRE ORDER* - Please allow 3-4 weeks for delivery while the item is made especially for you.
Postage and packing charges are as follows:
£3.95 to the UK mainland on orders under £200 - sent first class recorded.
FREE to the UK mainland on ALL orders over £200 - sent first class recorded.
£3.95 on all orders to Europe and Rest of World - please contact info@pazuki.co.uk if you need anymore information.
Please note that you are responsible for all postage costs incurred when returning items.
Our purple Pazuki delivery bags are now made from recycled plastics and are degradable.
Degradable: bags degrade in the presence of heat and UV light.
RETURNS
If you wish to return an item, please follow our Returns Procedure.
Please notify Pazuki at info@pazuki.co.uk to inform us that you intend to return your goods.
All items must be returned in new, unworn and unused condition with original garment tags still attached, 30 days after receipt. Pazuki will not accept returns of non-faulty items that have been worn, used and/or have garment tags removed. In such cases, the item will be returned to the customer.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
Please Note: Refunds can take up to 28 days to process.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@pazuki.co.uk.
Please note that you are responsible for all postage costs incurred when returning items.
Pazuki will not offer a refund on returned items which are lost or damaged in the post.
We strongly recommend that items are returned using registered post and that you keep your proof of posting certificate.
If you wish to receive a refund, we will credit the original purchaser’s card for the sum paid minus postage costs.
Pazuki will only reimburse postage costs in the case of faulty or damaged goods or if an incorrect item has been supplied.
Once the item has been approved for returning, we will credit the original purchaser’s card for the sum paid minus postage costs.
Please send all returns to:
PAZUKI LTD
2 Beverley Gardens
London
SW13 0LZ
Bespoke items are non-refundable.
